Customs Operations Manager

Plunkett & Graver, P.C.; East Tilbury; On-site; GBP 35,000 - 60,000; Full time

Job summary

Join a forward-thinking logistics provider as a Customs Operations Manager, where you will play a crucial role in enhancing customs processes and compliance. In this dynamic position, you will lead a dedicated team, ensuring the accurate completion of import and export declarations while fostering a culture of continuous improvement. With a focus on customer satisfaction and operational excellence, this role offers the chance to make a significant impact in a global logistics environment. If you are passionate about logistics and customs operations, this is your opportunity to thrive and grow in a rewarding career.

Benefits

Competitive annual leave

Pension plan

Life assurance

Employee benefits platform

Discounts on gym memberships

Money off vouchers for retail

Qualifications

• Substantial experience managing an import/export customs team.
• Excellent knowledge of customs legislation and compliance.

Responsibilities

• Lead and motivate the customs operations team for accurate declarations.
• Monitor performance and implement changes to improve efficiency.

Skills

Customs legislation knowledge

Team leadership

Process improvement

Customer service

Communication skills

Education

Experience in customs operations

Experience in freight management/logistics

Tools

Destin8

CNS Compass

ICE

Ricardo

Job description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have a unique opportunity for an experienced and customer centric Customs Operations Manager in Tilbury where you will play a pivotal role within our customs department, actively improving processes, procedures, and compliance across the team. This role will see you working Monday to Friday, 40 hours a week.

WHAT ARE YOU GOING TO DO?

Reporting into the Senior Customs Manager you will lead and motivate your team ensuring the accurate completion of all Import & Export declarations and Transit Movements while maintaining strict adherence to Quality Assurance Procedures.

You will assist in monitoring all customs operator’s performance against agreed targets, implementing change where necessary to ensure we satisfy customer needs and KPI’s and offering appropriate training and development when required to ensure all customs operators are high performers, engaged and motivated. You will identify inefficiencies in processes and drive continuous improvements to enhance productivity and operational effectiveness.

You will leverage your expertise in HMRC statutory requirements to ensure full compliance and stay up to date with any regulatory changes, train your team on any updates and share best practice. You and your team will proactively contact customers day to day with customs information to understand needs and resolve queries within 48 hours of issues being raised.

You will establish and nurture strong, professional relationships with both customers and internal stakeholders, ensuring seamless collaboration and a high standard of service.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have substantial experience of managing an import and export customs team, ideally within a freight management/logistics environment. You will have previous experience of managing carriers and suppliers, delivering corrective actions when required, demonstrate excellent customs legislation and compliance knowledge and proven experience of leading, developing and managing a team.

You will be practiced in using government systems and applications and custom based packages such as Destin8, CNS Compass, ICE or Ricardo. It goes without saying that you will be a natural communicator able to build internal and external relationships, possess excellent organisational and time management skills and a mindset that looks to improve, challenge, and change processes, procedures and compliance that will ultimately safeguard our customers and us.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension, and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.