Hub Operations Control Specialist

DHL Express; Hounslow; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Free onsite parking

My DHL Rewards – discounts at 3,000+ 1

Cycle to Work Scheme

Annual bonus (up to 5%)

Pension (up to 6% company contribution

Private medical (after 12 months)

SparK – wellbeing support

Enhanced Maternity Pay

Job summary

DHL Express at Heathrow Airport is seeking a proactive Sort Control Controller to manage cargo flows through the LHR Hub's automated sorting system, ensuring on-time routing and safety compliance.

You will support data analysis, develop skills in Power BI and Excel, and collaborate with IT, engineering and operations to drive continuous improvement and achieve KPI targets.

Qualifications

• Flexibility to cover days/nights and weekends.
• Strong planning and organisational skills.
• Ability to decide within the given framework.
• Excellent communication with cross-functional teams.
• Familiarity with DHL network and EMA operations.

Responsibilities

• Cover SC Supervisors during breaks and leave.
• Monitor sort flows and systems, communicate actions to teams.
• Upload data and respond to tracing requests.
• Maintain training materials and assist onboarding.
• Support data maintenance and forecasting with Power BI and Excel.
• Drive continuous improvement to meet KPIs.

Skills

Shift flexibility

Planning skills

Communication

Decision making

IT literate

Tools

Power BI

SCADA

Excel

Job description

• Free onsite parking
• My DHL Rewards – discounts at 3,000+ retailers
• Cycle to Work Scheme

Location: DHL Aviation London Heathrow Airport

Contract type: Permanent

Hours: 14.00 - 01:00 Tuesday – Friday (1 Hour unpaid break)

Department: Hub Operations

Grade: LP

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

Why You’ll Love Working With Us

• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking
• Pension (up to 6% company contribution)
• My DHL Rewards – discounts at 3,000+ retailers
• Private medical (after 12 months)
• Spark – wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

About the Role

This role is responsible for managing and optimising cargo and shipment flows through the LHR Hub's automated sorting system. The position ensures that all shipments are routed efficiently and achieve planned connectivity to destinations while meeting customer requirements, operational standards, and safety regulations. Support the department through data analysis and project to drive continuous improvement and building knowledge across systems, Power BI, and other technologies and tools.

What You’ll Be Doing

• Full flexibility required to cover Sort control (SC) (Days/Nights/Weekends)
• Cover the SC Supervisors responsibilities during breaks and when they are on leave or off shift.
• Monitor sorter volumes, SCADA, SATS Readiness and WebSentinel, identifying issues and communicating required actions to Ops, ITS, NCC and engineering teams.
• Provide effective handovers to the following shift, consolidate and upload LRT/BEE data, respond to tracing requests and reweigh queries.
• Upkeep of SC work instructions and training material and assist in the training of new employees and any employees who provide emergency cover.
• Work with the Senior Data Analyst to develop skills in Microsoft Access, Power BI and Excel, supporting data maintenance, reporting and forecasting to drive performance improvements across the LHR Hub.
• Collaborate with department manager, sort control team and other departments to actively drive continuous improvement and achieve department KPIs.
• Develop and maintain excellent working relationships NPG, C&L, SQ, IT/UK Apps, Engineering, Operational and Facilities.
• Lead projects where required and use expertise and team feedback to effective address challenges. Support engineers/IT/Facilites with fault diagnosis, testing and resolution of mechanical or system issues.
• Execute NRUs/Daily updates or changes from NPG/C&L to the sort plans and on AHS accurately and on time, challenging requests where they may conflict with operational or system considerations.
• Communicate changes when required to all relevant parties as required
• Ensure all sort incidents are reported using the Incident report process, updates sent in a timely manner and mention on shift report.
• Share new skills, knowledge and insight acquired with other sort controllers to ensure team is up to date in skill set and knowledge on any new initiatives (eg Power BI, SATs etc..)
• Monitor and ensure that all required standards such as Health and Safety, Security, ISO9002, GSOP as well as the strict laws pertaining to Customs and Excise, Dangerous goods and DFT are fully complied with.
• Actively promote Health and Safety by completing and log H&S conversations and near misses

What You’ll Bring

• Full flexibility to cover various shifts work hours
• Strong planning and organisational skills
• Ability to make decisions within the given framework
• Excellent communications skill.
• Sort process knowledge is advantageous
• Sound knowledge of DHL network and EMA Operations
• Ability to work on their own initiative
• Methodical and analytical
• IT literate
• Ability to learn and work under pressure
• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.

Closing Date: 8th October

Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

Have a question? Contact our team here: [e-mail]

Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.