Customer Technical Support

JR United Kingdom; Exeter; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich der Automobiltechnologie sucht einen engagierten Customer Technical Support Advisor. In dieser Schlüsselrolle sind Sie für die Bereitstellung hochwertiger Kundenunterstützung verantwortlich, indem Sie Flottenkonten verwalten und sicherstellen, dass Installationen und Problemlösungen reibungslos ablaufen. Sie werden als Hauptansprechpartner für Kunden fungieren, eng mit externen Ingenieuren zusammenarbeiten und die Kundenzufriedenheit durch effektive Kommunikation und Organisation steigern. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiter-Bonusprogramm

Kostenloses Parken vor Ort

Zusätzlicher freier Tag zum Geburtstag

Qualifications

• Mindestens 12 Monate Erfahrung im Kundenservice oder Support.
• Fähigkeit, in einem schnelllebigen Umfeld multitaskingfähig zu sein.

Responsibilities

• Verwaltung eines Portfolios von Flottenkonten und Kundenanfragen.
• Koordination von Serviceanrufen und Installationen mit externen Ingenieuren.

Skills

Kundenservice Erfahrung

Organisationsfähigkeiten

Kommunikationsfähigkeiten

IT-Kenntnisse (Microsoft Office)

Salesforce Kenntnisse

Tools

Salesforce

Microsoft Office

Job description

Social network you want to login/join with:

Cathedral Appointments | South West Recruitment

Location:

exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We are representing an innovative and forward-thinking client in the automotive technology sector. They provide cutting-edge fleet management solutions to businesses across the UK and Europe, enhancing efficiency and sustainability. With a strong emphasis on customer satisfaction and operational excellence, they are looking for a proactive and detail-oriented Customer Technical Support Advisor to join their growing team.

The Role

This role is pivotal in delivering high-quality customer support for fleet accounts, ensuring seamless service installations, removals, and issue resolution. Acting as the key contact for customers, you will handle daily fleet management, coordinate with external engineers, and maintain accurate records within the CRM system.

Responsibilities for the Customer Technical Support Advisor:

• Manage a portfolio of fleet accounts, overseeing vehicle setups, customer queries, and service updates
• Coordinate service calls, installations, and removals with external engineers, ensuring smooth execution
• Maintain and update the customer portal, managing driver assignments and providing guidance to users
• Handle inbound queries, log and assign cases, and build strong relationships to enhance customer satisfaction

Key Skills Required for the Customer Technical Support Advisor:

• A minimum of 12 months' experience in a customer service or support role
• Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to build rapport and resolve issues efficiently
• IT literate, with experience in Microsoft Office; knowledge of Salesforce (CRM) is desirable
• Hybrid working regular access to the Exeter office
• Membership in the employee bonus scheme
• Free onsite parking
• Extra day off for your birthday

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse