Customer Service Consultant - Bridport

TSB Bank; Bridport; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join a forward-thinking bank as a Customer Service Consultant, where you will empower customers to navigate their banking needs confidently. In this role, you will engage with customers face-to-face, via video calls, and over the phone, ensuring they receive exceptional service tailored to their unique requirements. With a strong emphasis on digital banking, you will help clients utilize online services effectively, contributing to their overall satisfaction. This position offers a competitive salary, excellent benefits, and the opportunity to make a significant impact in your community. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Flexible Benefits

Company Pension

Private Healthcare

25 Days Holidays

Variable Pay Award

Qualifications

• Great with people; exceptional customer service in person and digitally.
• Ability to understand customer needs and support their goals.

Responsibilities

• Help customers build confidence in banking with TSB through various channels.
• Respond to customer inquiries and proactively educate them about services.

Skills

Exceptional Customer Service

Problem-Solving

Team Collaboration

Digital Literacy

Communication Skills

Job description

Career Opportunities: Customer Service Consultant - Bridport (30834)

Vacancy ID Number 30834 - Posted - Location(s) (1) - Full or Part Time? (1) - Job Category (1) - Salary Range (1)

Job Title: Customer Service Consultant (Money Confidence Expert)
Function: Branch Banking
Location: Bridport
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.

What you’ll bring

1. Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
2. Have a flair for understanding what customers need and the best way to support them with their current and future goals.
3. Ability to help answer questions and sort out problems.
4. Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
5. Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:

1. Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
2. Variable Pay Award (5%/£1,160 on target) based on company performance.
3. Fantastic company pension – TSB contributing up to 13%
4. 25 days holidays (plus bank holidays)
5. Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.