Customer Technical Support

Cathedral Appointments | South West Recruitment; Exeter; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Ein innovatives Unternehmen im Automobiltechnologiesektor sucht einen proaktiven Customer Technical Support Advisor. In dieser Schlüsselrolle bieten Sie erstklassigen Kundenservice für Flottenkonten, koordinieren Installationen und lösen Probleme effizient. Sie werden Teil eines dynamischen Teams, das sich auf Effizienz und Kundenzufriedenheit konzentriert. Mit hybriden Arbeitsmöglichkeiten und einem attraktiven Bonusprogramm ist dies eine hervorragende Gelegenheit für jemanden, der in einem schnelllebigen Umfeld arbeiten möchte. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Rolle ideal für Sie.

Benefits

Hybrides Arbeiten

Mitarbeiterbonusprogramm

Kostenloses Parken vor Ort

24 Tage Urlaub plus Feiertage

Zusätzlicher freier Tag zum Geburtstag

Urlaubsrückkaufprogramm

Gesundheits- und Zahnplan

Qualifications

• Mindestens 12 Monate Erfahrung im Kundenservice oder Support.
• Starke organisatorische Fähigkeiten und Detailgenauigkeit.

Responsibilities

• Verwalten von Flottenkonten und Kundenanfragen.
• Koordinieren von Serviceanrufen und Installationen.

Skills

Kundenservice

Organisationsfähigkeiten

Kommunikationsfähigkeiten

IT-Kenntnisse

Salesforce (CRM)

Tools

Microsoft Office

Salesforce

Job description

UP TO £26,685 DOE | HYBRID | BONUS SCHEME | EXETER

We are representing an innovative and forward-thinking client in the automotive technology sector. They provide cutting-edge fleet management solutions to businesses across the UK and Europe, enhancing efficiency and sustainability. With a strong emphasis on customer satisfaction and operational excellence, they are looking for a proactive and detail-oriented Customer Technical Support Advisor to join their growing team.

The Role

This role is pivotal in delivering high-quality customer support for fleet accounts, ensuring seamless service installations, removals, and issue resolution. Acting as the key contact for customers, you will handle daily fleet management, coordinate with external engineers, and maintain accurate records within the CRM system.

Responsibilities for the Customer Technical Support Advisor:

• Manage a portfolio of fleet accounts, overseeing vehicle setups, customer queries, and service updates
• Coordinate service calls, installations, and removals with external engineers, ensuring smooth execution
• Maintain and update the customer portal, managing driver assignments and providing guidance to users
• Handle inbound queries, log and assign cases, and build strong relationships to enhance customer satisfaction

Key Skills Required for the Customer Technical Support Advisor:

• A minimum of 12 months' experience in a customer service or support role
• Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to build rapport and resolve issues efficiently
• IT literate, with experience in Microsoft Office; knowledge of Salesforce (CRM) is desirable

Benefits:

• Hybrid working regular access to the Exeter office
• Membership in the employee bonus scheme
• Free onsite parking
• 24 days holiday plus bank holidays
• Extra day off for your birthday
• Holiday buyback scheme
• Health plan & Dental plan

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse

Ref: 10843