Customer Service Consultant Southport QLD

James Frizelle's Automotive Group; Sefton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking automotive group as a Customer Service Consultant, where your passion for customer service will shine. This role offers a dynamic environment with opportunities for personal and professional growth. Engage with a diverse customer base, manage inquiries through various channels, and contribute to a multi-channel contact center undergoing a digital transformation. With a focus on a supportive culture and comprehensive training, this position is perfect for self-motivated individuals eager to exceed customer expectations and grow within the company. Embrace the chance to be part of a team that values development and well-being.

Benefits

Discounted Bupa Private Health Insurance

Exclusive vehicle discounts

Employee Assistance Program (EAP)

Lifestyle discounts including gym memberships

Paid parental leave

Development and mentoring opportunities

Qualifications

• Experience in customer service roles with a focus on exceeding expectations.
• Ability to work autonomously while meeting targets and deadlines.

Responsibilities

• Interact with a high volume of customers and provide exceptional service.
• Manage inbound and outbound calls, sales enquiries, and customer retention.

Skills

Customer Service

Self-motivated

Determination

Fast-paced Environment Adaptability

Autonomy

Growth Mindset

Exceptional Work Ethic

Corporate Presentation

Job description

Full-time, part-time, 4x day week and casual opportunities available
• Representing 24 brands incl. Volkswagen, Audi & Jaguar Land Rover
• 2-week’s comprehensive, classroom style training through our training academy

Who are we?

Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family focused business our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many, many years to come.

We are recruiting for a Customer Service Consultantto join our Business Development Centre located in Southport. The Business Development Centre (Hub) is the heartbeat of Frizelle Sunshine Automotive.

Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.

By joining Frizelle Sunshine Automotive you will experience a positive culture driven by supportive teammates and management.

What the role entails:

• Interacting with a high volume of customers
• Providing an exceptional level of customer experience
• Various ad-hoc administration-based functions
• Working towards KPIs and other performance outcomes
• Participating in training and other learning and development opportunities

What are we looking for?

• Self-motivated
• Determined to exceed customer expectations
• The ability to work in a fast-paced environment
• Ability to work autonomously whilst meeting targets and deadlines
• Growth mindset
• Exceptional work ethic
• A desire to present yourself in a corporate fashion

Benefits:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family

If you live and breathe customer service APPLY NOW with our online application form.

The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy.

All Frizelle Sunshine employees must be entitled to work in Australia and complete a National Police Check.