Customer Team Member

JR United Kingdom; Windermere; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking dedicated Customer Team Members to enhance customer experiences. In this part-time role, you will provide exceptional service, assist with store operations, and support community initiatives. With a focus on inclusivity and personal development, this position offers a range of benefits including a generous holiday allowance, a pension scheme, and virtual healthcare services. Join a friendly team committed to making a difference in the community while enjoying a rewarding work environment.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and positive relationships.
• Ability to work various shifts and adapt to changes.

Responsibilities

• Provide friendly service and assist customers with queries.
• Ensure store safety and cleanliness while restocking shelves.
• Support community activities and promote Co-op products.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

Social network you want to login/join with:

Job Description

Closing date: 08-05-2025

Customer Team Member

Location: 2 Oak Street, Windermere, LA23 1EN

Pay: £12.30 per hour

Contract: 16 hours per week + regular overtime, 3-month temporary contract, part-time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies for various life events.

What you'll do

• Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
• Support your colleagues to solve problems for customers and members.
• Ensure the store is safe and legal — keep shelves stocked, check prices, dates, and temperatures.
• Assist with introducing new products and services, sharing experiences with colleagues.
• Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We support inclusive environments where colleagues can reach their full potential, celebrating differences and reflecting our communities.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates who apply through the scheme.

We will ask if you'd like to be considered under the Disability Confident scheme when you apply and if you need adjustments during the process.

More about our recruitment process and commitments to diversity can be found at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you'll complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the closing date.