Customer Team Member

TN United Kingdom; Preston; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their friendly team. This role offers full, paid training and a variety of benefits, including a generous pension scheme and discounts on products. As a key member of the team, you will provide exceptional service, assist customers, and contribute to a positive shopping experience. With a focus on community and inclusivity, this position is perfect for those who are flexible and enjoy working with others. Join this dynamic environment where your contributions truly matter.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app rewards

Cycle-to-work scheme

Paid training and development support

Qualifications

• Genuine care for customer needs and a positive approach to service.
• Ability to build relationships and work well in a team.

Responsibilities

• Provide friendly service and respond to customer queries.
• Ensure the store is safe and compliant with regulations.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

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Working pattern:

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages. At Co-op, we focus on fairness and community, and we support your wellbeing and life events with market-leading policies.

What you'll do

1. Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your store colleagues to solve problems and make everyone's day better.
3. Ensure the store is safe and compliant by stocking shelves properly, and maintaining accurate prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to foster team learning.
5. Support the local community by participating in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding healthy behaviors with discounts and vouchers.
8. Full, paid training and support for your development and career growth.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and will offer an interview to disabled candidates who meet the minimum criteria. Please indicate if you'd like to be considered under this scheme when you apply. We will also ask if you need any reasonable adjustments during the recruitment process.