Customer Team Member

TN United Kingdom; Ambleside; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their friendly team. This role involves providing exceptional service, assisting customers, and maintaining store safety. With a focus on community support and employee wellbeing, the company offers valuable benefits such as a generous pension scheme, virtual healthcare services, and extensive training. Join a diverse and inclusive workplace where your contributions matter and enjoy perks like discounts on products and 31 days of holiday. This position is perfect for those who thrive in a dynamic environment and are eager to make a positive impact.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app for healthy behaviour rewards

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support colleagues and maintain store safety and legality.

Skills

Customer Service

Problem Solving

Flexibility

Relationship Building

Job description

Social network you want to login/join with:

Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. You’ll provide great service at the tills and on the shop floor, while also performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service—respond to queries, promote Co-op products and Membership, and ensure a great shopping experience.
2. Support your store colleagues to solve problems for customers and members.
3. Maintain store safety and legality—stock shelves, check prices, dates, and temperatures.
4. Assist with introducing new products and services—share experiences to help everyone learn.
5. Support your local community—participate in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships.
3. A positive approach to change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream—a money management app giving you early access to a percentage of your pay.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife—an app rewarding healthy behaviour with discounts and vouchers.
8. Full, paid training and support for your development and career progression.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, which guarantees an interview for disabled candidates meeting minimum criteria. We will ask if you'd like to be considered under this scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation.