Customer Team Member

TN United Kingdom; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Customer Team Members to join their vibrant team. This role involves providing exceptional service, restocking shelves, and ensuring a safe shopping environment. With flexible shifts and a focus on community involvement, you will enjoy a supportive workplace that values your contributions. The company offers competitive benefits, including a generous holiday allowance, a pension scheme, and access to virtual healthcare services. If you thrive in a team-oriented environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Benefits

30% discount on Co-op products

10% employer pension contributions

Wagestream app for early pay access

31 days holiday (pro-rata for part-time)

Virtual healthcare services

24/7 employee assistance service

YuLife app for healthy behavior rewards

Full paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues to solve problems for customers.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:15pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Responsibilities include providing great service at the tills and shop floor, re-stocking shelves, and cleaning spillages.

Our values:

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies for life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do:

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support store colleagues to solve problems for customers and members.
3. Ensure the store is safe and compliant—stock shelves, check prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community through involvement in activities and events.

This job would suit people who have:

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships.
3. A positive approach to change and problem solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products plus 10% on other brands (20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream app for accessing part of your pay as you earn.
4. 31 days holiday (pro-rata for part-time).
5. Virtual healthcare services including GP, eye care, mental health, nutrition, and fitness support.
6. 24/7 employee assistance service.
7. YuLife app rewarding healthy behavior with discounts and vouchers.
8. Full paid training and support for your development and career growth.
9. Rotas shared three weeks in advance, accessible via phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We welcome applications from everyone and aim to create diverse, inclusive teams. We can make reasonable adjustments during recruitment for candidates with disabilities. We are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. Please indicate if you'd like to be considered under this scheme when you apply. We will also ask about any reasonable adjustments needed during the process.