Customer Team Member

TN United Kingdom; Watford; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking Customer Team Members to join their vibrant team. This role offers a chance to provide exceptional service while enjoying a variety of benefits, including a generous holiday allowance and a pension scheme with employer contributions. You'll be part of a supportive environment focused on community engagement and personal wellbeing, with opportunities for career growth through paid training. If you are passionate about customer service and enjoy working in a dynamic setting, this position could be the perfect fit for you.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% contributions

Wagestream app for pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training and support

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members’ needs.
• Great people skills to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Maintain store safety by keeping shelves stocked.

Skills

Customer Service

People Skills

Problem Solving

Flexibility

Job description

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Working pattern:

2 to 3 varied shifts between 10am - 10pm, Friday - Monday

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

About the role

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for our members and communities, and we support your wellbeing with policies and support for physical, mental, and financial health, including support for life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues to solve problems and make everyone's day better.
3. Maintain store safety and legality by keeping shelves stocked, and ensuring prices, dates, and temperatures are correct.
4. Assist in introducing new products and services, sharing experiences to help team learning.
5. Support the local community by participating in activities and events.

Ideal candidates

• Have a genuine care for customers and members’ needs.
• Possess great people skills and build positive relationships.
• Have a positive approach to change and problem solving.
• Are flexible to work various shifts.

Why Co-op?

• 30% discount on all Co-op products and 10% discounts on other brands (20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn.
• 31 days of holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family, including GP, eye care, mental health, nutrition, and fitness support.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We support inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, you will be asked if you'd like to be considered under this scheme and if you need adjustments for the recruitment process.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom