Customer Team Member

TN United Kingdom; Hertford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their dynamic team. This role offers a unique opportunity to engage with customers, providing exceptional service while promoting products and membership. You will be part of a supportive environment that prioritizes your well-being, offering benefits such as a generous holiday allowance, pension contributions, and access to virtual healthcare services. With a commitment to inclusivity and community engagement, this role is perfect for individuals who thrive in a flexible, customer-focused setting.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife rewards app

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and the ability to build positive relationships.
• A positive approach to change and problem-solving.

Responsibilities

• Provide friendly service and respond to customer queries.
• Ensure the store is safe and legal by keeping shelves stocked.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to support life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do:

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and legal—keeping shelves stocked, and checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community by participating in activities and events.

This job would suit people who have:

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships.
3. A positive approach to change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding healthy behaviour with discounts and vouchers.
8. Full, paid training and support for your development and career growth.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, which guarantees an interview for disabled candidates meeting minimum criteria. We will ask if you wish to be considered under this scheme and if you need adjustments to participate in the process.