Customer Team Member

TN United Kingdom; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their vibrant team. This role involves providing exceptional service, supporting colleagues, and ensuring a safe and welcoming store environment. With a focus on community engagement and employee well-being, the company offers comprehensive benefits, including generous discounts, a robust pension scheme, and virtual healthcare services. Join a forward-thinking organization committed to inclusivity, where your contributions will make a real difference in the lives of customers and colleagues alike.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app rewards

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and building relationships.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly service, prioritizing customer needs.
• Support store colleagues and ensure compliance and safety.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (until 10pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you with support for your physical, mental, and financial wellbeing, along with policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, prioritizing customers’ needs, responding to queries, and championing Co-op products and Membership.
2. Support your store colleagues to solve problems for customers and members, working together to improve everyone's day.
3. Ensure the store is safe and compliant by keeping shelves stocked, and checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to help everyone learn.
5. Support your local community by participating in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding healthy behaviour with discounts and vouchers.
8. Full, paid training and support for your development and career progression.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We want diverse teams and welcome applications from everyone. Our stores aim to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme and will offer interviews to disabled candidates who meet the minimum criteria. We will ask if you'd like to be considered under this scheme when you apply. During the recruitment process, we will inquire about any reasonable adjustments you might need to participate fully.