Customer Team Member

TN United Kingdom; Newbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join its dynamic team. This role offers a chance to provide exceptional service and support to customers while being part of a friendly and inclusive environment. With varied shifts and comprehensive training provided, you'll have the opportunity to develop your skills and contribute to the local community. Enjoy fantastic benefits including a generous holiday allowance, a pension scheme, and discounts on products. If you're passionate about customer service and teamwork, this role is perfect for you!

Benefits

30% discount on products

10% employer pension contributions

Wagestream money management app

31 days holiday

Virtual healthcare services

24/7 employee assistance service

YuLife health rewards app

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Flexibility to work varied shifts and a positive approach to change.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues and ensure a safe shopping environment.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (until 10:30pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years, we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to queries, champion Co-op products and Membership, and do all you can to deliver a great shopping experience.
2. Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
3. Ensure the store is safe and legal – keep the shelves stocked, and ensure prices, dates, and temperatures are all as they should be.
4. Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
5. Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
8. Full, paid training and dedicated support for your personal development and career progression.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.