Customer Team Member

TN United Kingdom; Crawley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their friendly team. This role offers the opportunity to provide exceptional service while engaging with customers and supporting store operations. With a focus on community and inclusivity, you'll enjoy a range of benefits, including generous discounts, a pension scheme, and full training. Work in a dynamic environment that values your contributions and promotes personal growth. Join a company committed to making a difference in the lives of its customers and community members.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream money management app

31 days holiday

Virtual healthcare services

24/7 employee assistance service

YuLife rewards app

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly service and support to customers.
• Maintain store safety and legality while stocking shelves.
• Participate in community activities and events.

Skills

Customer Service

Problem Solving

Communication Skills

Flexibility

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. You’ll provide great service at the tills and on the shop floor, while also performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to assist during life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, putting customers first: responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your store colleagues to solve problems for customers and members.
3. Maintain store safety and legality: keep shelves stocked, ensure prices, dates, and temperatures are correct.
4. Introduce new products and services, helping change feel natural and sharing experiences with colleagues.
5. Support your local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem-solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app providing access to a percentage of your pay as you earn it.
• 31 days holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding healthy behaviour with discounts and vouchers.
• Full, paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores should be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria, if they choose to be considered under this scheme. When you apply, we’ll ask if you'd like to be considered under it and if you need any adjustments to participate in the process.