Customer Team Member

TN United Kingdom; Stanford-le-Hope; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Member, where you will deliver exceptional service and contribute to a friendly team environment. This role offers flexible shifts, full training, and numerous benefits, including a generous pension scheme and discounts on products. You'll play a key role in creating a positive shopping experience, supporting your colleagues, and engaging with the local community. With a focus on inclusivity and personal development, this opportunity is perfect for those who care about customer needs and enjoy working collaboratively. Explore a fulfilling career with a company dedicated to making a difference.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife rewards app

Full, paid training

Cycle-to-work scheme

Qualifications

• Great people skills and a genuine care for customer needs.
• Ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide friendly service and respond to queries.
• Ensure the store is safe and compliant.
• Support local community activities.

Skills

Customer Service

Problem Solving

Communication Skills

Flexibility

Education

None required

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (until 11pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service at the tills and on the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Provide friendly and thoughtful service – responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
• Work collaboratively to support your store colleagues in solving problems for customers and members.
• Ensure the store is safe and compliant – keep shelves stocked, and ensure prices, dates, and temperatures are accurate.
• Assist in introducing new products and services – making changes feel natural and sharing experiences with colleagues.
• Support your local community – participate in various activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are intended to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who meet the minimum criteria for a job through the scheme. When you apply, we will ask if you would like to be considered under this scheme. If invited to participate in the recruitment process, we will ask if you need any reasonable adjustments to enable your participation.