Customer Team Member

TN United Kingdom; Sevenoaks; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is looking for Customer Team Members to join their dynamic team. This role offers a chance to provide exceptional service while working in a vibrant environment. With varied shifts and full training provided, you'll be part of a community-focused team that values positive relationships and customer care. Enjoy generous benefits like holiday entitlement, pension contributions, and access to virtual healthcare services. If you have a passion for customer service and a flexible approach to work, this opportunity is perfect for you!

Benefits

31 days holiday

Employer pension contributions

Discounts on Co-op products

Access to virtual healthcare

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Strong people skills and ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers and members.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

We are seeking Customer Team Members to join our team at Co-op. When you join Co-op, you'll enjoy benefits such as 31 days holiday, a pension with up to 10% contribution, access to virtual healthcare services, and a 30% discount on Co-op products in our stores.

Working Pattern:

• Varied shifts including early mornings (5:30am start), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
• Role includes working in our in-store bakery.
• Full, paid training provided.
• Applicants must be 18 or over, as the role involves working before 6am or after 10pm.

Responsibilities:

1. Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and supporting the in-store bakery.
2. Support colleagues to solve problems for customers and members.
3. Ensure store safety and legality by stocking shelves, checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support community involvement through participation in activities and events.

Ideal Candidates:

• Genuine care for customer and member needs.
• Strong people skills and ability to build positive relationships.
• Positive attitude towards change and problem solving.
• Flexibility to work various shifts.

Why Join Co-op?

• Discounts on Co-op and other brands.
• Employer pension contributions.
• Access to Wagestream for pay management.
• Generous holiday entitlement.
• Virtual healthcare and employee assistance services.
• Rewards for healthy behaviour through YuLife.
• Paid training and support for career development.
• Advance notice of rotas, cycle-to-work scheme.

Building an Inclusive Workplace:

We welcome diverse applications and are committed to inclusive environments. We can make reasonable adjustments for candidates with disabilities and participate in the Disability Confident scheme. Please inform us if you require adjustments during the recruitment process.