Customer Team Member

TN United Kingdom; High Wycombe; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member, where you will provide exceptional service and support to customers while enjoying a range of benefits. This role offers a fantastic opportunity to work flexible shifts and be part of a team that values inclusivity and community involvement. With full training provided and numerous perks like discounts, healthcare services, and a generous pension scheme, this position is perfect for those who are passionate about customer care and looking to grow within a supportive environment. Apply now and be part of a team that makes a difference!

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife rewards app

Full paid training

Cycle-to-work scheme

Qualifications

• A genuine care for customer needs and great people skills.
• Ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide friendly service and respond to customer queries.
• Ensure the store is safe and stocked with products.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy benefits such as 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern:

Shifts to cover 4:15pm-10:15pm on Fridays and Saturdays, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

As a Customer Team Member, your responsibilities include:

1. Providing friendly and thoughtful service—responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
2. Supporting your store colleagues to solve problems for customers and members.
3. Ensuring the store is safe and legal—keeping shelves stocked, and checking prices, dates, and temperatures.
4. Introducing new products and services—making changes feel natural and sharing experiences with colleagues.
5. Supporting your local community—getting involved in activities and events.

This job would suit people who have:

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
8. Full, paid training and dedicated support for your personal development and career progression.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, and will always offer an interview to disabled candidates who meet the minimum criteria for a job. When you apply, we’ll ask if you'd like to be considered under this scheme and if you need any reasonable adjustments during the recruitment process.