Customer Team Member

TN United Kingdom; Portsmouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their dynamic team. This role offers varied shifts and the chance to work in a supportive environment dedicated to customer satisfaction. Enjoy fantastic benefits including a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. With a commitment to personal development and career progression, this position is ideal for individuals who thrive in a team-oriented atmosphere and are eager to make a positive impact in their community. If you have a passion for customer service and are ready to embrace new challenges, this opportunity is perfect for you.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% contributions

Virtual healthcare services

31 days of holiday

Wagestream app for pay access

Employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Great people skills and ability to build positive relationships.

Responsibilities

• Provide friendly service and promote Co-op products.
• Support colleagues and ensure store safety.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Education

None required

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to help through various life events.

What you'll do:

1. Provide friendly and thoughtful service, responding to queries and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and improve the shopping experience.
3. Ensure store safety and legality by keeping shelves stocked and checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to learn together.
5. Support the local community by participating in activities and events.

This job would suit people who have:

1. A genuine care for customer and member needs.
2. Great people skills and the ability to build positive relationships.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of shifts.

Why Co-op?

1. 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving access to a percentage of your pay as you earn it.
4. 31 days of holiday, including bank holidays (pro rata for part-time).
5. Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding healthy behaviour with discounts and vouchers.
8. Full, paid training and support for personal development and career progression.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We welcome applications from everyone and aim to build diverse teams. We celebrate differences and ensure our stores reflect the communities we serve. If you have a disability, we can make reasonable adjustments and are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. We will ask about reasonable adjustments during the application process.