Customer Team Member

Co-op; Llanrwst; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Member at Co-op, where you'll deliver exceptional service and engage with the community. Enjoy up to 31 days holiday, a comprehensive benefits package, and opportunities for personal development in an inclusive environment.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with employer contributions

Access to Wagestream

Virtual healthcare services

Employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customers' needs.
• Great people skills for positive relationships.
• Positive approach to change.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving customer problems.
• Ensure store safety and compliance.

Skills

Customer service skills

Flexibility

Problem-solving

Teamwork

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

As a Customer Team Member, you will:

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and delivering a great shopping experience.
2. Support your store colleagues in solving problems for customers and members, making everyone's day better.
3. Ensure the store is safe and compliant by keeping shelves stocked, and checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues to facilitate learning.
5. Get involved in supporting the local community through various activities and events.

This job would suit people who:

• Have a genuine care for the needs of customers and members.
• Possess great people skills to build positive relationships with customers and colleagues.
• Have a positive approach to change and problem solving.
• Are flexible to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace: We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. When you apply, we will ask if you'd like to be considered under this scheme and if you need any reasonable adjustments during the process.