Customer Service Manager - State Farm Agent Team Member

Tyraismyagent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking agency as a Customer Service Manager, where your creativity and strategic mindset will foster growth and innovation. This fully remote position offers you the chance to shape the agency's public image and enhance client relations through engaging marketing campaigns. With a focus on customer service excellence, you'll be the first point of contact for clients, recommending tailored insurance solutions. Enjoy a supportive environment that values your contributions and offers opportunities for career advancement. If you're passionate about making a difference in your community and thrive in a collaborative setting, this role is an exciting opportunity for you.

Benefits

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Health insurance reimbursement

Qualifications

• Must have previous State Farm experience and relevant licenses.
• Sales and marketing experience preferred, with strong customer service skills.

Responsibilities

• Provide friendly and accurate customer service to clients.
• Recommend products based on customer needs through needs-based conversations.
• Be the first point of contact for inbound calls.

Skills

Customer Service

Sales Experience

Marketing Experience

Problem-Solving

Bilingual (Spanish)

Presentation Skills

Self-Motivated

Collaborative Communication

Education

Property and Casualty License

Life and Health License

Job description

Full Time in Fully Remote - US

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION MUST HAVE PREVIOUS STATE FARM EXPERIENCE

As a Customer Service Manager - State Farm Agent Team Member for Tyra Ingram - State Farm Agent, your creativity and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand’s public image and cultivates existing client relations. Your cross-functional campaigns will expand the value generated by producers, innovate our customers’ experience, and strategically position our agency… whether on social media or at community events! While promoting our team, our insurance products/financial services, and the good we offer to our community, you also gain unique insights invaluable to your career growth. As an inventive and sales-minded professional, we are eager to incorporate your skillset into our agency.

RESPONSIBILITIES

• Provide friendly and accurate customer service to current and potential customers
• Use a customer-focused needs-based conversation to recommend products that will fit our customer's needs
• Be the first point of contact for inbound calls
• Know the proper servicing processes for basic State Farm policies (taking payments, coverage changes, Necho, ECRM, claims, etc.)

QUALIFICATIONS

• Current Property and Casualty license
• Current Life and Health license
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Marketing experience preferred
• Spanish bilingual preferred
• Able to make presentations to potential customers
• Self-motivated
• People-oriented
• Creative in problem-solving and goal achievement
• Excellent in collaborative communication with team members and customers

BENEFITS

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Health insurance reimbursement
• Growth potential/Opportunity for advancement within my office

This is a remote position.

Compensation $18.00 - $20.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.