Customer Team Member

Co-op; Creagorry; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is looking for Customer Team Members to join their team, offering a flexible working schedule and great benefits. Responsibilities include assisting customers, restocking, and ensuring store safety. This role suits individuals with strong people skills and a positive attitude who can adapt to various shifts. Paid training will be provided.

Benefits

30% discount on Co-op products

10% employer pension contribution

Wagestream access to pay

31 days holiday

Virtual healthcare services

24/7 employee assistance

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Restock shelves and ensure store compliance.

Skills

Great people skills

Positive attitude towards change

Flexibility to work various shifts

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, restocking shelves, and cleaning spillages. The working pattern involves varied shifts, including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training is provided, and you can apply using your mobile device (no CV needed!).

What you'll do

1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and make everyone's day better.
3. Ensure the store is safe and compliant by stocking shelves, checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community by participating in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships.
3. A positive attitude towards change and problem solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store and 10% on other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – access to a percentage of your pay as you earn.
4. 31 days of holiday, including bank holidays (pro rata for part-time).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full paid training and support for your development and career growth.
8. Rota schedules shared three weeks in advance, accessible via your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to qualified disabled candidates who apply through the scheme. Please indicate if you'd like to be considered under this scheme when applying. We will also ask about any reasonable adjustments needed during the recruitment process.