Customer Team Member

TN United Kingdom; Malvern Hills; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Member, where your role is pivotal in creating a welcoming shopping experience. Enjoy flexible shifts, comprehensive training, and a supportive environment that values your contributions. With benefits like a generous holiday allowance, a pension scheme, and discounts on products, this position offers not just a job but a pathway to personal and professional development. Embrace the opportunity to make a positive impact in your community while enjoying a range of perks designed to enhance your work-life balance.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and great people skills.
• Positive attitude towards change and flexibility in shifts.

Responsibilities

• Provide friendly service and promote Co-op products.
• Ensure store compliance and assist in new product introductions.
• Support local community activities and events.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working Pattern

Varied shifts including early mornings (from 6am), afternoons, late evenings (store closing), and weekends, to be discussed at interview. The role will also include working in our in-store bakery. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

Responsibilities

1. Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, working in the in-store bakery, and ensuring a great shopping experience.
2. Support your colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and compliant with regulations—stock shelves, check prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community by participating in activities and events.

Candidate Profile

• Genuine care for the needs of customers and members.
• Great people skills and ability to build positive relationships.
• A positive attitude towards change and problem-solving.
• Flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream, a money management app.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors.
• Paid training and support for personal development and career progression.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We welcome applications from everyone and are committed to building diverse teams. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. When you apply, you can indicate if you'd like to be considered under this scheme or if you need adjustments during the recruitment process.