Store Team Leader: Customer Service & Community Impact

Co-op; Nottingham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Staff discount 30%

Flexible access to pay

Pension contributions up to 10%

Holiday entitlement 36 days pro-rata

GP access 24/7

Job summary

Co-op is seeking a Customer Team Leader in Nottingham to manage a small in-store team across shop floor, tills and bakery. This role supports essential services, merchandising and stock control while delivering great customer service in a busy community store.

You will lead by example, flexibly cover varied shifts including early mornings, weekends, and some overtime, with a strong focus on member engagement and Co-op benefits.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor, tills, and in-store bakery, supporting daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Team management

Retail operations

Customer service

Job description

Co-op is seeking a Customer Team Leader in Nottingham to manage a small in-store team across shop floor, tills and bakery. This role supports essential services, merchandising and stock control while delivering great customer service in a busy community store.

You will lead by example, flexibly cover varied shifts including early mornings, weekends, and some overtime, with a strong focus on member engagement and Co-op benefits.