Customer Team Leader

TN United Kingdom; Ulverston; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking dedicated Customer Team Leaders to support their mission of delivering exceptional service. This role involves leading a friendly team, coaching members, and ensuring a welcoming environment for customers. With a focus on personal development, you will receive full training, enjoy generous benefits such as a 30% discount on products, and have access to virtual healthcare services. Join a company that values diversity and community engagement, where your contributions will help shape a positive shopping experience and foster an inclusive workplace culture.

Benefits

36 days holiday

10% pension contribution

30% discount on Co-op products

Virtual healthcare services

Wagestream access

Employee assistance service

Cycle-to-work scheme

YuLife app rewards

Flexible shift patterns

Paid training

Qualifications

• Strong people skills for building positive relationships with customers and colleagues.
• Ability to balance leading and supporting your team while actively working on the shop floor.

Responsibilities

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team’s skills through coaching and training, fostering an inclusive culture.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem Solving

Communication Skills

Job description

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Working pattern:

Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members, deputising for the Store Manager, delivering great customer service, and performing various tasks around the store like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with market-leading policies to support life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – welcoming customers, managing the store, and handling challenging situations.
2. Develop your team’s skills through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working with your team to implement changes and gather feedback.
7. Build relationships and engage with the local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while actively working on the shop floor.
• Strong people skills for building positive relationships with customers and colleagues.
• Excellent organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership abilities.
• The flexibility to work a range of shifts.

Why Co-op?

• Full, paid training and support for your personal development and career growth.
• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – access a percentage of your pay as you earn it via a money management app.
• 36 days of holiday (including bank holidays, pro-rata for part-time staff).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding healthy behaviors with discounts and vouchers.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting community diversity. If you have a disability, we can make reasonable adjustments during recruitment. We’re part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. When you apply, we’ll ask if you wish to be considered under this scheme and if you need any adjustments to participate in the process.