Team Leader

Card Factory; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance customer experiences and operational excellence. This role involves supporting the Store Manager in driving commercial growth while fostering a customer-first culture. The ideal candidate will demonstrate strong leadership skills and a positive, engaging attitude. With genuine prospects for advancement, this position offers an exciting opportunity to be part of a thriving team in a fast-paced retail environment. Join a company dedicated to celebrating life moments and making a difference in customers' lives.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Blended learning access

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating life moments and delivering excellent service.
• Demonstrates strong leadership and positive approach.

Responsibilities

• Support the Store Manager in achieving commercial growth goals.
• Lead the store team ensuring high standards and exceptional service.

Skills

Customer Service

Leadership Skills

Commercial Awareness

Teamwork

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on putting the customer first. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, click apply now.

We reserve the right to close this vacancy once enough suitable applications are received. Early application is advised.

Location: Aintree Racecourse Retail Park, Aintree, United Kingdom