Customer Team Leader

TN United Kingdom; Preston; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to enhance their team. This role involves leading and coaching a dedicated team, ensuring exceptional customer service, and maintaining store operations. With a commitment to employee development, this company offers comprehensive training and support, alongside impressive benefits like a generous holiday allowance and a pension scheme. Join a friendly and inclusive workplace where your contributions will make a significant impact on the community and customer experience.

Benefits

36 days holiday

Pension scheme with up to 10% contributions

Access to virtual healthcare services

30% discount on Co-op products

Employee assistance services

Cycle-to-work scheme

Rewards for healthy behaviors

Qualifications

• Genuine care for customers and members’ needs.
• Ability to balance leading and supporting the team while working on the shop floor.

Responsibilities

• Provide friendly service and manage challenging situations effectively.
• Develop team skills through coaching and training.
• Ensure the store remains safe, legal, and operational.

Skills

Interpersonal Skills

Organisational Skills

Problem-Solving Skills

Leadership Skills

Job description

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Role Overview

As a Customer Team Leader, you’ll be part of a friendly team committed to helping our customers. Your responsibilities include leading the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking and cleaning.

What You’ll Do

1. Provide friendly, welcoming, and helpful service, managing challenging situations effectively.
2. Develop your team’s skills through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Maintain stock accuracy and conduct diligence checks to enhance the shopping experience.
5. Support the Store Manager by deputising and handling HR processes.
6. Lead the introduction of new products and services, encouraging team feedback.
7. Engage with the local community and support the delivery of the Co-op community plan.

Candidate Profile

• Genuine care for customers and members’ needs.
• Ability to balance leading and supporting the team while working on the shop floor.
• Excellent interpersonal skills to build positive relationships.
• Strong organisational and problem-solving skills.
• Willingness to learn and develop leadership skills.
• Flexibility to work varied shifts.

Why Join Co-op?

• Full, paid training and support for your development.
• 30% discount on Co-op products, plus additional discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for flexible pay management.
• 36 days holiday including bank holidays.
• Virtual healthcare services for you and your family.
• Employee assistance services available 24/7.
• Rewards for healthy behaviors via the YuLife app.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We value diversity and are committed to creating an inclusive environment. We welcome applications from everyone and can make reasonable adjustments during the recruitment process. We are part of the Disability Confident scheme, offering interviews to eligible disabled candidates who meet the minimum criteria. Please inform us if you need any adjustments or wish to be considered under this scheme when applying.