Customer Team Leader

CO-OP; South Kesteven; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Colleague discount 30%

Training & development

Discount on Co-op products

Flexible pay access

Pension contributions

Holiday entitlement 36 days

GP access 24/7

Cycle to work

Life events policy

Job summary

CO-OP is looking for a Customer Team Leader to guide a small store team in a fast-paced environment, supporting post office, bakery, online services and home delivery. You’ll lead by example to deliver great service and efficient operations, while building strong relationships with customers and the community.

This role offers varied shifts, on-the-job training, staff discounts, pension contributions and flexible pay options.

Qualifications

• Passion for people and leadership.
• Flexibility to lead by example.
• Experience in retail, merchandising, or team management is beneficial.

Responsibilities

• Lead day-to-day store operations on your shift.
• Motivate and coach the team to deliver excellent service and efficient operations.
• Hands-on work on shop floor, tills, and bakery to support daily operations and set the pace for Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

People leadership

Flexible leadership

Retail or team management

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 39 hours per week + regular overtime, permanent contract, full time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.