Customer Team Leader

CO-OP; Harrogate; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount 30%

Full training and career development

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro-rata, incl. BH

GP access and colleague support

Cycle to work scheme

Market-leading policies for life’s big

Job summary

CO-OP Harrogate is seeking a Customer Team Leader to manage a small store team on shift, ensuring smooth daily operations on the shop floor and tills, and delivering great service to our customers.

You'll recruit and coach colleagues, drive merchandising and stock accuracy, and champion Co-op membership while engaging with the local community. The role supports a flexible pattern with weekend work and offers benefits and training.

Qualifications

• Leadership experience and ability to coach a team.
• Flexibility to work varying shifts, including weekends.
• Experience in retail or team management preferred but not essential.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Retail operations

Team management

Customer service

Merchandising

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 39 hours per week + regular overtime, permanent contract, full time

Working pattern: 5:45am to 2:45pm or 2:45pm to 11:15pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.

30% colleague member discount in store

You must be aged 18+ to authorise age-related sales. At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

Benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.