Customer Team Leader

CO-OP; Scotland Gate; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Staff discount

Training provided

Pay on demand

Pension 10%

Holiday 36 days

GP access

Cycle to work

Employee support

Job summary

The Co-op is seeking a Customer Team Leader to guide a small team in a fast-paced store, delivering essential services to the community. You will lead shifts, coach colleagues, and ensure smooth daily operations across tills, stock and merchandising.

As a community-focused supervisor, you'll promote Co-op membership, engage with customers and participate in local partnerships while supporting night-time operations from 10pm to 6am. Training and a broad benefits package are provided.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Experience in retail, merchandising, or team management (not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

To thrive here, you need to bring

Passion for people and leadership

• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Working pattern: Night shift to cover the hours between 10pm to 6am, specific nights to be discussed at interview.

30% colleague member discount in store - see below for more benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.