Team Leader

Card Factory; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader in Bristol. The ideal candidate will focus on customer experience and operational excellence while leading the store team. This role offers opportunities for growth and development within a supportive environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development content

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store team in absence of Store Manager.
• Ensure high standards of service and store presentation.

Skills

Leadership

Customer Service

Team Player

Commercial Minded

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this vision.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered around the customer. You will lead the store team in the absence of the Store Manager and ensure high standards of service and store presentation every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities within a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (including Education Tools and Salary Advance)
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to training and development content
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If you are interested in this exciting role with genuine prospects, please click 'apply now'. We encourage early applications as we may close the vacancy once sufficient suitable candidates are found.