Customer Team Leader

TN United Kingdom; Kidwelly; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Team Leader in Kidwelly, where you'll lead a dedicated team, provide exceptional customer service, and enjoy benefits like 36 days holiday and a pension scheme. Full training provided to support your growth.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on products

Virtual healthcare services

Wagestream app for early wage access

Employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting your team.
• Genuine care for the needs of customers and members.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and fully operational.

Skills

Customer Service

Leadership

Problem Solving

Organizational Skills

Communication

Job description

Working pattern:

1. Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
2. Full, paid training provided.
3. You can now apply for this role using your mobile device (no CV needed!).
4. You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – giving welcoming, helpful, and considerate service daily, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when they’re unavailable and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team, while actively working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. The flexibility to work different shifts.

Why Co-op?

1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products in-store plus 10% on other brands.
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app providing early access to a portion of your earned wages.
5. 36 days of holiday (including bank holidays, pro rated for part-time colleagues).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rota schedules shared three weeks in advance, accessible via your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and value our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to eligible disabled candidates. Please indicate if you'd like consideration under this scheme when applying. We will ask about any reasonable adjustments needed for the recruitment process.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications should be submitted via the 'Apply now' button.

Created on 17/05/2025 by TN United Kingdom