Cafe Team Leader

ENGINEERINGUK; Carmarthen; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their vibrant Café team. In this role, you'll be at the forefront of delivering exceptional customer service while leading a diverse team. Your responsibilities will include ensuring operational excellence, training team members, and fostering an inclusive environment. With a commitment to work-life balance and numerous benefits, this is an exciting opportunity to grow your career in a supportive and dynamic setting. If you thrive in a fast-paced environment and are eager to make a difference, this role is perfect for you.

Benefits

Colleague Clubcard with discounts

Flexible working requests

Retirement savings plan

Life assurance

Access to free wellbeing resources

Exclusive discounts on everyday purchases

Uniform provision

28 days holiday including bank holidays

Access to colleague networks supporting diverse backgrounds

Qualifications

• Experience as a Team/Shift Leader in a hospitality environment.
• Strong passion for delivering excellent customer service.

Responsibilities

• Ensure smooth operations and compliance with safety protocols.
• Lead by example to provide excellent customer experiences.
• Support the Café Manager with coaching and team development.

Skills

Customer Service

Team Leadership

Health & Safety Knowledge

Effective Communication

Multitasking

Education

Background in Hospitality

Job description

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View more categories View less categories Sector Catering and Hospitality Role Manager Contract Type Permanent Hours Full Time

About the role

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we'll support you with a range of benefits, including flexible working options, tailored development and training, and numerous opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, most authentic self.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

Although specific responsibilities will depend on Tesco's evolving needs, the key responsibilities include:

• Ensuring smooth operations by maintaining standards and safety protocols.
• Meeting food safety and hygiene regulations.
• Providing an excellent customer experience by leading by example.
• Opening and closing the café and overseeing operations in the Manager's absence.
• Recognising and rewarding team members for excellent service.
• Learning our menu thoroughly and helping the team do the same.
• Boosting sales through effective staff deployment.
• Delivering health and safety and food safety training.
• Supporting the Café Manager with coaching and development.
• Continuously seeking ways to improve customer service.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Requirements

You will need:

• A background in hospitality, with Team/Shift Leader experience.
• A passion for excellent customer service.
• Knowledge of health & safety and food safety standards.

Personal qualities include:

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence to use your initiative to improve work processes.

What’s in it for you?

We offer a fantastic work-life balance along with benefits such as:

• Colleague Clubcard after 3 months, with discounts increasing over time.
• Flexible working requests from day one.
• Retirement savings plan.
• Life assurance.
• Access to free wellbeing resources.
• Exclusive discounts on everyday purchases.
• Uniform provision and supportive policies.
• Holiday entitlement starting at 28 days including bank holidays.
• Access to colleague networks supporting diverse backgrounds.

About Us

With 329 Cafés nationwide, our teams work to deliver the best customer experience in a friendly, family-like environment. We celebrate diversity and strive to reflect our customers in our workforce. We welcome applicants from all walks of life and offer flexible working arrangements.

We are proud to be a Disability Confident Leader and committed to an accessible recruitment process. For accessibility support, please visit our website.

Note: During high-volume application periods, roles may close early. We provide feedback only to interviewed candidates.

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