Customer Team Member

CO-OP; Welwyn Hatfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Flexible pay access

Pension with up to 10% employer

31 days of holiday

GP access 24/7

Cycle-to-work scheme

Market-leading policies

Job summary

Co-op is looking for a Customer Team Member to join a friendly, fast-moving store team. You’ll help deliver essential services, assist with online orders or post/ bakery operations, and be a familiar face in the community while promoting Co-op membership.

You’ll contribute to stocking shelves, keeping prices and stock data accurate, and delivering a great shopping experience every day. Training and support are provided to help you grow within the Coop group.

Qualifications

• Customer service mindset with a welcoming approach.
• Ability to work flexibly across shifts in a busy store.
• Interest in retail and helping customers in the community.

Responsibilities

• Deliver friendly, thoughtful service and help resolve shopper needs.
• Work with the team to keep the store running smoothly.
• Operate tills and assist on the shop floor.
• Keep shelves stocked and check prices, dates and stock accuracy.
• Support Co-op membership promotion and community involvement.

Skills

Customer service

Teamwork

Retail awareness

Flexible working

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

A genuine passion for helping people and delivering great customer service

• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.