Customer Team Leader

Co-op; Creagorry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is hiring Customer Team Leaders in Scotland, offering a role that balances leadership with hands-on support. Candidates will benefit from paid training, a supportive environment, and a variety of perks including discounts, pension contributions, and inclusive workplace practices.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with employer contributions

Access to Wagestream for pay management

36 days holiday including bank holidays

Virtual healthcare services

Employee assistance services

Rota sharing three weeks in advance

Cycle-to-work scheme

Qualifications

• 18 years or older to authorize age-related sales.
• Genuine care for customers and members.
• Flexibility to work various shifts.

Responsibilities

• Manage the store and handle challenging situations.
• Develop the team's capabilities through coaching.
• Ensure the store remains safe and operational.
• Support the store manager with HR processes.

Skills

Leadership

Customer Service

Problem Solving

Organizational Skills

People Skills

Job description

We are hiring Customer Team Leaders at Co-op. Join us to enjoy comprehensive benefits, career support, and a friendly team environment.

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm), and weekends, to be discussed at interview. Role includes working in our in-store bakery.

Full, paid training provided. You can apply using your mobile device (no CV needed!).

Requirements: Must be 18 or over to authorize age-related sales.

Responsibilities:

1. Provide friendly, helpful, and thoughtful service, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and operational.
4. Manage diligence checks and stock accuracy to enhance shopping experience.
5. Support the store manager by deputising and executing HR processes.
6. Lead the introduction of new products and services, encouraging feedback.
7. Engage with the local community, supporting the Co-op community plan.

Ideal candidates will have:

• A genuine care for customers and members.
• Ability to balance leadership with hands-on support on the shop floor.
• Strong people skills and relationship-building abilities.
• Organizational and problem-solving skills.
• A desire to develop leadership skills.
• Flexibility to work various shifts.

Why choose Co-op?

• Paid training and personal development support.
• 30% discount on Co-op products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days holiday including bank holidays.
• Virtual healthcare services for you and your family.
• Employee assistance services.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and are committed to diversity and inclusion. Reasonable adjustments can be made for applicants with disabilities. We are part of the Disability Confident scheme and will offer interviews to qualified disabled candidates.