Customer Team Leader

Co-op Group; Brentwood; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading community retailer is seeking a Customer Team Leader in Brentwood, offering a part-time, permanent contract with a pay rate of £13.99 per hour. Responsibilities include delivering excellent customer service, training team members, and managing store operations. Ideal candidates should have strong people skills, organizational abilities, and the flexibility to work varied shifts. The role provides benefits such as a pension scheme, generous discounts, and comprehensive training for career progression.

Benefits

36 days holiday

Up to 10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members to foster an inclusive culture.
• Ensure the store remains safe and operational.
• Manage stock accuracy and conduct diligence checks.
• Deputize for the store manager and handle HR processes.
• Implement changes and introduce new products effectively.
• Engage with the local community to support Co-op initiatives.

Skills

Customer service orientation

Team leadership

Organizational skills

Problem-solving skills

Job description

Customer Team Leader

Location: 6-8-8A Harewood Road Pilgrims Hatch, Brentwood, CM15 9PD
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op.

Benefits

• 36 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Full, paid training and dedicated support for personal development and career progression
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

What you'll do

• Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.