Customer Tasting Hub Facilitator (Customer Engagement)

Adecco Portugal; Camberley; On-site; GBP 5,200 - 5,800; Full time

Benefits offered by this job

Parking available

Job summary

Adecco has a fixed term role for a Customer Tasting Hub Facilitator in Sandhurst, Surrey. The candidate will engage shoppers in taste testing, create a welcoming experience, and record feedback as part of a food product testing programme.

Full training will be provided and Saturday work is required. 12-month rolling contract with ongoing opportunities and parking available.

Qualifications

• Experience in customer-facing roles is desirable.
• Ability to engage shoppers and gather feedback.
• Comfort with handling data and recording responses.

Responsibilities

• Actively engage with shoppers and invite them to participate in taste testing.
• Create a welcoming, professional customer experience.
• Prepare food samples in line with food safety procedures.
• Conduct blind tastings and record customer feedback accurately.
• Ask insightful questions and document responses.
• Follow testing processes and health, safety, and hygiene rules.

Skills

Customer engagement

Communication

Interpersonal skills

Attention to detail

IT basics

Teamwork

Independent working

Job description

Customer Tasting Hub Facilitator

Location: Sandhurst, Surrey

Hourly Rate: £13.63

Hours: Saturdays, 8:30 AM - 4:30 PM (7.5 hours per week)

Contract Type: Fixed Term Contract (12-Month Rolling)

About the Role

Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers.

As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success.

Key Responsibilities

• Actively engage with shoppers, inviting them to participate in taste testing activities.
• Create a welcoming and professional customer experience.
• Prepare food samples in compliance with food safety procedures.
• Conduct blind food tastings and gather customer feedback effectively.
• Ask insightful questions and record responses accurately.
• Follow established testing processes and adhere to health, safety, and food hygiene requirements.
• Record information on databases and spreadsheets accurately.
• Support wider testing activities as required and collaborate with colleagues to achieve daily objectives.
• Represent the team positively and professionally.

About You

• Confidence in approaching and speaking with customers.
• Excellent communication and interpersonal skills.
• A friendly, professional, and engaging demeanour.
• A genuine enjoyment of working with people.
• Strong attention to detail and the ability to gather and record information accurately.
• Basic IT skills to manage records and data.
• The capability to work independently while contributing to a team environment.Previous experience in customer-facing roles is desirable, particularly in food preparation, hospitality, retail, events, promotions, or customer service.

What's on Offer?

• Long-term 12-month rolling contract.
• Consistent Saturday working pattern.
• Full training provided, including food hygiene training.
• Parking available.
• Opportunity to be part of a unique food testing and customer insight programme.
• Additional weekday cover opportunities may be available, although this is not essential.
• Potential for occasional team days in Welwyn Garden City.

Important Information

Applicants must be aged 18 or over due to the nature of food preparation equipment used within the role.

Adecco use generative AI tools to assist in the candidate screening process, but all final decisions will be made by the hiring team, ensuring your application is reviewed with care.

Our client values diversity and inclusion, and is committed to ensuring an accessible recruitment process for candidates of all backgrounds. If you require reasonable adjustments at any stage, please communicate your needs, and support will be provided.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

If you have not received a response within 5 working days, please assume your application was unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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