Customer Supporter

Sanctuary Group; Royal Borough of Greenwich; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements and annual

Company-funded training and ongoing

Flexible working options

Job summary

Sanctuary Group in London is looking for a Customer Supporter to join our Retirement Community at Coopers Court, Bow. You will welcome residents, provide front of house reception, and help plan thoughtful activities that reflect individual interests.

This not-for-profit role offers 18.75 hours per week with some weekend work, a caring, inclusive culture, and rewards including health and wellbeing support, life insurance, and ongoing training and development.

Qualifications

• NVQ Level 2 in Health and Social Care, or willingness to work towards it.
• Experience in front-of-house or care environment is beneficial.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging activities reflecting residents' interests.
• Promote and review activities to help customers achieve their goals.
• Support customers to connect with and feel part of their local community.
• Enable customers to continue to live life on their terms.
• Develop and lead activities that involve and inspire customers.
• Maintain strong interpersonal and customer care skills.
• Prioritise tasks and meet deadlines.

Skills

Interpersonal skills

Customer care

Front of house

Flexibility

Basic IT

Education

NVQ Level 2 in Health and Social Care

Willingness to work towards NVQ Level 2

Tools

Microsoft Word

Microsoft Excel

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Coopers Court , 124 Eric Street, Bow, Greater London, E3 4SW

£14.55 per hour

18.75 hours

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Coopers Court , 124 Eric Street, Bow, Greater London, E3 4SW .

You’ll be part of a compassionate, community-focused team supporting our retirement community residents , that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms
• (If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).
• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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