Customer Supporter

Sanctuary Supported Living; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Flexible working options

Job summary

Sanctuary Supported Living in London is seeking a Customer Supporter to welcome residents at Coopers Court, Bow. The role involves front of house reception, planning engaging activities, and helping residents connect with their local community.

You will support residents to live independently, with NVQ Level 2 in Health and Social Care (or willingness to work towards it) and basic Word/Excel knowledge. Weekend work may be required, with a not-for-profit ethos and strong customer focus.

Qualifications

• NVQ Level 2 in Health and Social Care, or willingness to work towards it.
• Basic Microsoft Word and Excel knowledge
• Weekend working flexibility is required

Responsibilities

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities reflecting personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to live life on their terms
• Ability to develop and lead activities that involve and inspire customers

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230399

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Coopers Court , 124 Eric Street, Bow, Greater London, E3 4SW

£14.55 per hour

18.75 hours

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Coopers Court , 124 Eric Street, Bow, Greater London, E3 4SW .

You’ll be part of a compassionate, community-focused team supporting our retirement community residents , that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

Welcome customers and provide front of house reception support

Create engaging individual and group activities that reflect personal interests

Promote and review activities to help customers achieve their goals

Support customers to connect with and feel part of their local community

Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

Ability to develop and lead activities that involve and inspire customers

Strong interpersonal and customer care skills

Confidence in prioritising tasks and meeting deadlines

Basic Microsoft Word and Excel knowledge

This role may require weekend working so a flexible approach is required

NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available
• Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.

Internal candidates should apply via their internal careers account.

We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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