Customer Support / Warrenpoint

Sigmar Recruitment; Newry; Vor Ort; GBP 18.000 - 22.000; Vollzeit

Zusammenfassung

Sigmar Recruitment is seeking a Customer Support Administrator in the Newry area. This busy, office-based role is 37.5 hours per week, Monday to Friday, 9:00am-5:00pm, on an ongoing temporary basis with potential to become permanent.

You will be the main point of contact for customers, contractors and internal teams, coordinating activities, managing enquiries and maintaining accurate records. A proactive, customer-focused approach and proficiency in Microsoft Office and database systems are

Qualifikationen

• Previous experience in a customer service, customer support or administrative role.
• Strong communication and organisational skills.
• Excellent attention to detail and ability to prioritise a busy workload.
• Proficient in Microsoft Office and database systems.
• Experience within construction, maintenance, housing or property services is advantageous but not essential.
• Positive, proactive and customer-focused approach.

Aufgaben

• Respond to incoming customer calls and enquiries in a professional and timely manner.
• Schedule appointments and coordinate workloads for field-based operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor active jobs and assist with resolving customer queries and service issues.
• Liaise with customers, contractors and internal teams to ensure smooth service delivery.
• Process documentation, quotations and general administrative tasks.
• Prepare reports and support the monitoring of service levels and KPIs.

Kenntnisse

Customer service

Organisational skills

Communication skills

Microsoft Office

Data entry

Tools

Database systems

Jobbeschreibung

Customer Support Administrator

Newry Area | 37.5 Hours per Week | Monday-Friday, 9:00am-5:00pm
Ongoing Temporary Position with Potential to Become Permanent

We are currently recruiting for a Customer Support Administrator to join a busy and dynamic team in the Newry area. This role is ideal for an organised individual who enjoys providing excellent customer service while supporting daily office operations.

As a key point of contact for customers, contractors and internal departments, you will play an important role in coordinating activities, managing enquiries and ensuring a high standard of administrative support is maintained across the business.

Key Responsibilities

• Respond to incoming customer calls and enquiries in a professional and timely manner.
• Schedule appointments and coordinate workloads for field-based operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor active jobs and assist with resolving customer queries and service issues.
• Liaise with customers, contractors and internal teams to ensure smooth service delivery.
• Process documentation, quotations and general administrative tasks.
• Prepare reports and support the monitoring of service levels and key performance indicators (KPIs).

About You

• Previous experience in a customer service, customer support or administrative role.
• Strong communication and organisational skills.
• Excellent attention to detail and ability to prioritise a busy workload.
• Proficient in Microsoft Office and database systems.
• Experience within construction, maintenance, housing or property services is advantageous but not essential.
• Positive, proactive and customer-focused approach.

What's on Offer?

• Ongoing temporary assignment with the opportunity to secure a permanent position.
• Monday-Friday working hours (9:00am-5:00pm).
• Supportive and collaborative team environment.
• Immediate start available.
• Excellent opportunity to gain experience within a well-established organisation and further develop your administrative career.