Customer Support & Warehouse Operative — Career Growth

Fastenal; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Excellent starting salary

20 Days Holidays plus 8 Bank Holiday

Auto-enrolment pension

Monthly bonus after probation

Job summary

Fastenal in Stafford is seeking a friendly, all-round Customer Support/Warehouse Operator. The role combines customer service with practical warehouse duties, offering strong progression into managerial or senior sales roles as the business grows.

You will handle calls and emails, purchase stock, and help with general operations. A full UK driving licence is required for driving a company van. Hours: Mon-Thu 8–5, Fri 8–2:30; weekends off. Salary £27,000 with probation bonus.

Qualifications

• Customer-focused, able to handle calls and emails with professionalism.
• Willingness to work in a dual customer service and warehouse role.
• Valid UK driving license for company van duties.
• Basic IT skills and confidence with standard software.

Responsibilities

• Handle incoming calls and emails, identify customer needs, and provide assistance.
• Carry out warehouse tasks: picking, packing, receiving, and stock control.
• Assist with shipping, cycle counts, and goods processing; operate or learn forklift if applicable.
• Support colleagues and provide updates to customers to ensure satisfaction.

Skills

Customer service

Warehouse operations

IT skills

Communication

Tools

POS system

Job description

Fastenal in Stafford is seeking a friendly, all-round Customer Support/Warehouse Operator. The role combines customer service with practical warehouse duties, offering strong progression into managerial or senior sales roles as the business grows.

You will handle calls and emails, purchase stock, and help with general operations. A full UK driving licence is required for driving a company van. Hours: Mon-Thu 8–5, Fri 8–2:30; weekends off. Salary £27,000 with probation bonus.