Customer Support Specialist

The Green Recruitment Company; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A forward-thinking renewable energy consultancy is seeking a Senior Customer Support Specialist. This role involves acting as the primary contact for clients, ensuring exceptional service delivery while working collaboratively with project managers and technical teams. Ideal candidates will have extensive experience in customer support, particularly within the renewable energy sector, and possess strong communication skills.

Benefits

Collaborative and inclusive work environment

Opportunities for professional development

Qualifications

• Experience in customer support, especially in renewable energy.
• Strong understanding of renewable energy technologies.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Liaise between clients and internal teams for issue resolution.
• Manage client inquiries with expertise in renewable energy solutions.
• Monitor customer feedback for service improvement.

Skills

Communication

Interpersonal Skills

Proactive Mindset

Customer Service

Problem Solving

Tools

CRM Software

Microsoft Office Suite

Job description

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We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Role Overview:

We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.

Key Responsibilities:

Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.

Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.

Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.

Collaborate with technical teams to provide accurate information and solutions to clients.

Monitor and report on customer feedback to drive continuous improvement in service delivery.

Assist in the development of client-facing materials and documentation.

Qualifications:

Proven experience in customer support, preferably within the renewable energy sector.

Strong understanding of renewable energy technologies and industry trends.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and work effectively under pressure.

Proficiency in CRM software and Microsoft Office Suite.

A proactive and solution-oriented mindset

What We Offer:

A collaborative and inclusive work environment.

Opportunities for professional development and career growth.