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Customer Support Specialist

THX Ltd

Bedford

On-site

GBP 35,000

Full time

2 days ago

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Job summary

Join a dynamic and growing team at a leading company in Bedford as a Customer Support Specialist. You'll be responsible for fostering customer relationships and ensuring satisfaction through effective problem-solving and communication. With a full-time position offering a competitive salary and additional perks, this role is perfect for those passionate about delivering exceptional service.

Benefits

Canteen

Cycle to work scheme

Discounted or free food

Free flu jabs

Free parking

On-site parking

Profit sharing

Referral programme

Qualifications

Proven experience in customer service roles.
Ability to assess and resolve issues effectively.
Experience in target-driven environments.

Responsibilities

Develop customer relationships and handle incoming queries.
Manage and update customer orders and activities.
Collaborate with teams to ensure operational efficiency.

Skills

Customer relationships

Communication

Problem-solving

Analytical skills

Attention to detail

Teamwork

Tools

Outlook

Word

Excel

PowerPoint

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Salary: £35k Annually | Type: Full-time | Location: Great Barford, Bedford

Are you passionate about delivering exceptional customer service and building meaningful relationships? As a key member of our team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes.

You will also be expected to track and achieve key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

Your primary responsibilities and duties will be to:

Develop and sustain meaningful relationships with our customers.
Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude.
Manage and swiftly respond to website orders and customer web charts.
Provide stellar support to customers through our main phone line.
Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires/on-hires.
Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service.
Address and resolve issues with a positive and solution-orientated approach.
Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently.
Carry out all other reasonable management requests with dedication and a positive attitude.

Your secondary responsibilities and duties will be to:

Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use.
Facilitate resource sharing between departments for a smooth and effective operation.
Identify opportunities to enhance accounts and share relevant information with Key Account Managers or Account Managers.

Essential experience, skills & attributes for the role:

Proven experience and success in a customer service environment involving longer term customer relationships.
Experience of making regular proactive calls to customers.
Experience of target driven environments and delivering to targets set.
Experience of assessing and resolving issues.
Excellent communication skills, both written and verbal.
Knowledge of customer and account management.
High level of proficiency in Outlook, Word, Excel, and PowerPoint.
Exceptional analytical and problem-solving skills.
Excellent attention to detail and organisational skills.
A driven individual with a high degree of autonomy and passion for achieving results.
A highly organised individual with the ability to work under pressure.
Flexible and solutions driven mindset.
Excellent interpersonal and influencing skills
Team player.
Calm and focussed under pressure.
Experience of making regular, proactive calls to customers.
Experience of working in successful SME.

Why Join Us:

Joining THX offers an exciting opportunity to be part of a dynamic, growing company with a genuine family feel. You'll have the autonomy to lead the sales strategy and make a significant impact on the company's success.

Canteen
Cycle to work scheme
Discounted or free food
Free flu jabs
Free parking
On-site parking
Profit sharing
Referral programme

Additional pay:

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time
Industries
Construction

Referrals increase your chances of interviewing at THX Ltd by 2x

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