Customer Support Specialist (Czech & English) - Sofia, Bulgaria

Velenosi & Meredith Consulting; London; On-site; EUR 24,000 - 36,000; Full time

Job summary

Velenosi & Meredith Consulting is seeking a Customer Support Specialist fluent in Czech & English for their Sofia location. You will help customers by providing product guidance, managing orders, and addressing inquiries. This is a full-time position with opportunities for career development in a collaborative environment.

Benefits

Competitive salary with additional annual payments

Private health insurance & wellness support

Paid training and structured onboarding

Career development opportunities

Modern office environment

Qualifications

• Fluent in Czech (C2/native) and strong English (B2+).
• Previous customer service or retail experience preferred.
• Comfortable working with digital tools and support systems.

Responsibilities

• Assist customers with product guidance and order inquiries via phone, chat, and email.
• Work in a compliance-driven, fast-paced environment.
• Provide excellent service to consumers.

Skills

Communication

Problem-solving

Attention to detail

Job description

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Were Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria

Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email all within a compliance-driven, fast-paced environment.

Location: On-site in Sofia, Bulgaria

️ Languages: Czech (C2/native) + English (B2+)

Shifts: Rotational: Mon - Sat (09:00 - 23:00), Sun (10:00 - 19:00)

Type: Full-time

Whats in it for you:

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team
  
  
  

You Bring:

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset
  
  
  

Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.

Apply now and take the next step in your customer service career!

Contacts: [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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