Customer Support Specialist

TN United Kingdom; Swansea; On-site; GBP 25,000; Full time

Job summary

An established industry player seeks a dedicated Customer Support Specialist to enhance operations within the medical supply sector. This role involves maintaining customer databases, engaging with key clients, and managing stock deliveries. Ideal candidates will possess strong customer service skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment. Join a dynamic team that values professionalism and efficiency, and make a significant impact in ensuring seamless operations for managed services clients. If you're passionate about customer service and looking for a rewarding opportunity, this role is perfect for you.

Qualifications

• Experience in an office environment with administrative duties.
• Strong customer service skills and confident phone manner.

Responsibilities

• Maintain an electronic database of customer details.
• Engage with customers and decision-makers within hospital accounts.

Skills

Customer Service Skills

Organizational Skills

Microsoft Office Proficiency

Multitasking Ability

Tools

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Customer Support Specialist

The Recruitment Co. is currently recruiting for a Customer Support Specialist to join our client's team in the medical supply industry, based in the Llansamlet area.

Contract: Permanent

Salary: £25,000 per annum

Hours of Work: Monday to Friday, 9am-5pm (37.5-hour paid week)

Job Purpose

To provide professional and administrative services to ensure smooth operations and uphold the professional standards of the company and its back-office functions for Managed Services Clients.

Role Responsibilities

1. Maintain an electronic database containing all relevant customer details.
2. Make telephone contact with customers or identify the appropriate decision-maker within the company or hospital to liaise with.
3. Keep records of prospective clients, including contact details and outcomes of initial discussions.
4. Engage with individual customers and decision-makers within hospital accounts.
5. Develop and maintain ongoing relationships with major customers and key personnel.
6. Manage stock receipt and delivery arrangements to customers.
7. Pick, pack, and ship orders to customers.
8. Utilize Microsoft Word, Excel, and email to perform duties effectively.
9. Perform other duties as reasonably required.
10. Occasional travel to other premises for meetings or training may be required.

Candidate Requirements

1. Previous experience in an office environment with administrative duties.
2. Strong customer service skills with a confident phone manner.
3. Ability to work in a fast-paced, high-pressure environment.
4. Proficiency in Microsoft Office applications (Word, Excel, etc.).
5. Excellent organizational skills and ability to multitask.
6. Ability to work well independently and as part of a team.

If you believe you are suitable for this role, please submit your CV for immediate consideration.

Contact: CPS Swansea