Customer Support Specialist

ABB Schweiz AG; East Midlands, Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to enhance customer satisfaction through effective problem-solving and communication. This role offers the chance to work closely with various teams, ensuring customer needs are met while handling inquiries and issues efficiently. The position is onsite and contributes to a division focused on electrification solutions. Join a supportive team environment where your contributions will drive efficiency and sustainability, making a significant impact in the industry. This is an exciting opportunity to grow in a recognized top employer with a commitment to a better work environment.

Benefits

25 days annual leave

Contributory pension scheme

Life assurance

Flexible benefits

Internal mobility

Mentorships

Access to global projects

Qualifications

• Proven experience in customer service or related customer-facing roles.
• Experience with CRM software and other customer service tools.

Responsibilities

• Ensure resolution of customer issues by collaborating with teams.
• Act as the primary point of contact for customers, ensuring satisfaction.

Skills

Customer Service Experience

CRM Software Proficiency

Communication Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Multitasking Ability

Empathy

Tools

CRM Software

Job description

Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This is a position with grade

16

This position reports to

Customer Support Specialist

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to internal and external customers. You will coordinate with relevant stakeholders to obtain complete case ownership daily. You will also demonstrate your expertise by improving customer satisfaction. The work model for the role is: #Onsite. This role contributes to the UK Electrification Installation Products division. Main stakeholders include Operations, Customers, and Suppliers. Your main responsibilities include:

1. Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other teams.
2. Paying close attention to customer needs and ensuring effective problem solving.
3. Acting as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
4. Handling complaints promptly and effectively.
5. Keeping accurate records of customer interactions in the CRM system.
6. Following company policies and procedures when handling customer requests and issues.

Qualifications for the role

• Proven experience in customer service or related customer-facing roles.
• Experience with CRM software and other customer service tools.
• Knowledge of ABB products or services is advantageous.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive, empathetic attitude towards customers.

What's in it for you?

• Supportive and solutions-oriented team environment.
• Opportunity to help customers drive efficiency and sustainability, making a significant impact.
• Exposure to cutting-edge technology in Electrification with a visible impact on the future.

More about us

ABB UK offers attractive benefits including a competitive salary, 25 days annual leave plus bank holidays, a contributory pension scheme, life assurance, flexible benefits, internal mobility, mentorships, and access to global projects. We are recognized as a Top Employer in the UK for the 5th consecutive year, demonstrating our commitment to a better work environment. Our Division, formerly Thomas & Betts, specializes in electrical connection, protection, and distribution products designed for ease of installation and durability in demanding conditions, serving utilities, businesses, and individuals worldwide.

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