On Board Host

TN United Kingdom; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as an On Board Host with a leading provider of catering services in the British Railway Industry. This role offers a unique opportunity to engage with passengers, provide excellent customer service, and manage stock on trains. With a commitment to first-class service, you'll enjoy a supportive work environment that values diversity and offers numerous employee benefits, including discounts and career growth opportunities. If you're passionate about delivering outstanding service and ready to embark on an exciting journey, this position is perfect for you!

Benefits

Employee Discounts

Up to 75% discount during work hours

Friends and Family App

Learn while you Earn

Internal Growth Opportunities

Help@Hand App

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Qualifications

• Strong customer service skills to enhance passenger experience.
• Ability to manage stock and handle transactions accurately.

Responsibilities

• Provide at-seat trolley service on trains, ensuring customer satisfaction.
• Travel on assigned trains, assisting passengers and achieving sales targets.

Skills

Customer Service

Stock Management

Sales Skills

Hygiene and Safety Standards

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet is seeking a motivated individual to join our team as On Board Host for East Midlands Train (EMR) at Nottingham.

Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.

Hours: Full Time (40 hours per week)

Pay Rate: £12.60 per hour.

As an On Board Host, you'll:

1. Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
2. Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
3. Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
4. Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and potential disruptions.
5. You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why join as an On Board Host?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.