Customer Support Specialist (Remote - UK)

Jobgether; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading talent matching platform is looking for a fully remote Customer Support Specialist based in the UK. The role focuses on providing excellent technical support and creating valuable customer experiences in a fast-paced, globally distributed team. Ideal candidates are tech-savvy, enjoy solving problems, and are proactive in their approach.

Benefits

Access to regular team offsites

Opportunities for continuous learning

Flexibility to shape your role

Qualifications

• 2–3 years of experience in technical customer support at a SaaS company or tech startup.
• Proven ability to troubleshoot API-related issues or browser-side technical errors.
• Self-driven with a proactive mindset and the ability to work independently.

Responsibilities

• Respond promptly to customer support tickets, resolving issues efficiently and empathetically.
• Investigate technical problems, particularly those involving APIs and browser-based issues.
• Contribute to and maintain support documentation, FAQs, and help center resources.

Skills

Problem Solving

Technical Troubleshooting

Communication

Attention to Detail

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist in the UK.

This fully remote contracting role is ideal for a tech-savvy and service-oriented individual who enjoys solving problems and creating meaningful customer experiences. You’ll be a key part of the support function, rapidly responding to inquiries, investigating technical issues, and ensuring users feel heard and valued. You’ll also help maintain community standards and contribute to knowledge-sharing efforts through documentation. If you thrive in a fast-moving environment, enjoy working autonomously, and are excited about shaping the future of AI-powered tools, this could be the perfect fit for you.

Accountabilities:

• Respond promptly to customer support tickets, resolving issues efficiently and empathetically.
• Investigate technical problems, particularly those involving APIs and browser-based issues.
• Contribute to and maintain support documentation, FAQs, and help center resources.
• Act as a liaison between users and internal teams, ensuring customer feedback is heard and addressed.
• Monitor user-generated content to ensure it aligns with community guidelines and platform standards.
• Assist in the review and moderation of platform assets, including voice content, to maintain quality.

• 2–3 years of experience in technical customer support at a SaaS company or fast-paced tech startup.
• Comfortable working in fully remote, globally distributed teams.
• Proven ability to troubleshoot API-related issues or browser-side technical errors.
• Strong communication and problem-solving skills with a high attention to detail.
• Self-driven with a proactive mindset and the ability to work independently.
• A general interest in AI and emerging technologies (bonus if you're already a user of voice AI tools).

• High-velocity innovation with fast-paced experimentation and low bureaucracy.
• Work in a global team spanning over 30 countries.
• Remote-first work culture with asynchronous workflows to minimize unnecessary meetings.
• Access to regular team offsites (last held in Croatia).
• Opportunities for continuous learning and direct collaboration with leading figures in AI.
• Flexibility to shape your role and contribute where you bring the most value.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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