Customer Support Specialist

JR United Kingdom; Southampton; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading tech company in Southampton is urgently seeking a Customer Support Specialist for its Device Intelligence team. The successful candidate will demonstrate strong organizational skills and a deep understanding of customer success principles, playing a vital role in enhancing customer relationships and identifying growth opportunities.

Qualifications

• Proven experience in customer success or account management.
• Fluent in written and verbal English.
• Excellent communication and analytical skills.

Responsibilities

• Managing customer relationships and retention strategies.
• Understanding billing and contractual matters in B2B.
• Documenting tasks and maintaining high organizational standards.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Time Management

Organizational Skills

Job description

Social network you want to login/join with:

Customer Support Specialist, Southampton

Client:

Ascendion

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational, and prioritization skills.

Required:

• Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
• Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
• Fluent written and verbal communication in English.
• Excellent communication, listening, and analytical skills (mandatory).
• Excellent time management, organizational, and prioritization skills.
• General understanding of IoT products and solutions.
• A structured “can-do” approach to open matters and tasks in a demanding environment.
• Methodical and conscientious documentation skills.
• Willingness to develop and identify opportunities for self-improvement.