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Customer Support Specialist

JR United Kingdom

Southampton

On-site

GBP 25,000 - 40,000

Full time

4 days ago
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Job summary

A leading tech company in Southampton is urgently seeking a Customer Support Specialist for its Device Intelligence team. The successful candidate will demonstrate strong organizational skills and a deep understanding of customer success principles, playing a vital role in enhancing customer relationships and identifying growth opportunities.

Qualifications

  • Proven experience in customer success or account management.
  • Fluent in written and verbal English.
  • Excellent communication and analytical skills.

Responsibilities

  • Managing customer relationships and retention strategies.
  • Understanding billing and contractual matters in B2B.
  • Documenting tasks and maintaining high organizational standards.

Skills

Customer Success
Account Management
Communication
Analytical Skills
Time Management
Organizational Skills

Job description

Social network you want to login/join with:

Customer Support Specialist, Southampton

Client:

Ascendion

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational, and prioritization skills.

Required:

  • Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
  • Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
  • Fluent written and verbal communication in English.
  • Excellent communication, listening, and analytical skills (mandatory).
  • Excellent time management, organizational, and prioritization skills.
  • General understanding of IoT products and solutions.
  • A structured “can-do” approach to open matters and tasks in a demanding environment.
  • Methodical and conscientious documentation skills.
  • Willingness to develop and identify opportunities for self-improvement.
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