Customer Support Specialist

JR United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is urgently seeking a Customer Support Specialist to join their Device Intelligence team in Portsmouth. The ideal candidate will bring experience in customer success and account management, demonstrating excellent communication skills and a structured approach to tasks. This role offers an opportunity to work in a dynamic environment with expectations for management and development of customer relationships.

Qualifications

• Experience in Customer Success or Account Management with a focus on retention.
• Fluent English communication skills are essential.
• Ability to manage tasks and documents methodically.

Responsibilities

• Manage customer interactions and relationships to ensure satisfaction and retention.
• Handle billing and contractual matters within a B2B context.
• Develop growth opportunities and improve customer service efficiency.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Time Management

Organizational Skills

Job description

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Client:

Ascendion

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational, and prioritization skills.

Required:

• Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
• Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
• Fluent written and verbal communication skills in English.
• Excellent communication, listening, and analytical skills (mandatory).
• Excellent time management, organizational, and prioritization skills.
• General understanding of IoT products and solutions.
• A structured “can-do” approach to open matters and tasks in a demanding environment.
• Methodical and conscientious documentation skills.
• Willingness to develop and identify opportunities for growth and self-improvement.